Offer for the purchase of software and services on GetCheats.io

This offer (hereinafter referred to as the 'Offer') is a public proposal that regulates the procedure for users to purchase software and services presented on GetCheats.io (hereinafter referred to as the 'Site'). Acceptance of this Offer by the User is the basis for concluding an agreement.

1. Contract conclusion

1.1 The Offer is considered accepted by the User at the moment of performing an action that indicates the intention to purchase software or service presented on the Site. Acceptance of the Offer is equivalent to concluding an agreement between the User and the Seller.

1.2 The Seller has the right to change the terms of the Offer and the terms of service provision at any time, and such changes take effect from the moment they are posted on the Site.

2. Payment procedure

2.1 Payment for products and services is made by the User through the payment methods available on the Site.

2.2 Products and services are considered paid and delivered from the moment of successful completion of payment, confirmed by the payment system.

2.3 If the payment was not completed or technical problems arose, the Seller reserves the right to suspend the execution of the order until confirmation of successful payment is received.

3. Refund and cancellation

3.1 A refund is only possible in case of complete product malfunction that cannot be resolved within a reasonable time. A refund is not possible if the product works but does not meet user expectations or has functional limitations that were clearly indicated on the Site.

3.2 For a refund or product exchange, the User must contact support through the contact form on the Site or through the provided contacts, describing the problem and providing relevant information.

3.3 A refund is only possible within 14 days of purchase, the product must be unused, and the functionality problem must be confirmed by support service.

3.4 A refund is not provided if the product has been used (e.g., license activation) or if the product is not defective.

4. Technical support disclaimer

4.1 The Seller provides minimal technical support, which is limited to resolving issues related to general installation or product operation. The Seller is not obligated to provide technical support if problems arising from product use are related to incompatibility with User's hardware or software, or if users use the software for improper purposes or violate the Terms of Use.

4.2 In case of technical problems requiring technical support intervention, the Seller may offer a solution through remote access. The User agrees that when technical support is needed, providing access to their device for diagnostics and problem resolution may be a mandatory condition for receiving support. Refusal to provide remote access may result in the inability to provide technical support.

4.3 In case of refusal of technical support or provision of necessary materials, including video recording of the problem, a refund or product exchange is not possible. The Seller is not responsible for the lack of problem resolution in case of refusal of the offered support.

4.4 The Seller is not responsible for any technical problems that may arise during product use, including but not limited to crashes, viruses, or other problems related to the user's system.

5. Video recording of the problem

5.1 In case of problems with the product that require contacting support or requesting a refund, the User must provide video recording of the problem that clearly shows all errors or malfunctions occurring during product use. The video recording must be clear and complete so that support can evaluate the problem.

5.2 Without providing video recording, a request for a refund or technical support may be rejected due to insufficient evidence of product malfunction.

6. Termination of the agreement

6.1 In case of violation of the Offer terms or site usage rules by the User, the Seller has the right to suspend or cancel access to the product or service without a refund.

6.2 The agreement is considered terminated at the moment of license cancellation or termination of access to the product or service, according to clause 6.1.

7. Liability of parties

7.1 The Seller is not liable for any consequences arising from the use of the provided software, including but not limited to game blocks, data loss, and damage to the User's device.

7.2 The Seller is not responsible for problems related to technical issues, payment system errors, or internet platform issues.

8. Application of law

8.1 All matters not regulated by this Offer are governed by the laws of the Russian Federation.

8.2 In case of disputes, the parties strive to resolve them through negotiations. If a solution is not found, the dispute shall be considered in court at the Seller's location.

9. Conclusion of the agreement

9.1 By accepting this Offer, the User confirms that they have read the terms, understand them, and agree with them.

9.2 The Offer comes into force from the moment of its publication on the Site and is valid until its withdrawal by the Seller. The Offer may be changed by the Seller at any time without notice to the User.